Elite Styling Coach Ltd

Effective date 26 September 2026

These Terms explain how contracts for ESC services are formed, when work begins, payment and cancellation arrangements, service responsibilities and the use of client materials. Please read them before booking or paying.

1 About us

These Terms apply to the website and services of Elite Styling Coach Ltd (ESC). ESC is registered in England and Wales under company number 17222885. Our registered office is 5 Brayford Square, London E1 0SG, United Kingdom. Website: www.elitestylingcoach.com. Email: contactus@elitestylingcoach.com.

2 Services and bookings

ESC provides styling, image consultancy, colour, wardrobe, shopping, executive, brand, digital and educational services. The service page, proposal, email or invoice confirms the scope, deliverables, format, timing and price before payment. Agreed changes must be confirmed in writing and may affect price or delivery.

Clients must be 18 or over. A parent or guardian must contract for anyone under 18. Anyone booking for an organisation confirms that they have authority to do so.

An enquiry does not create a contract or reserve an appointment. A contract forms when you accept the service offer and these Terms and ESC receives the required cleared payment. ESC will then confirm the booking or next step in writing.

Where used, the Client Retainer Agreement records the personalised scope, responsibilities and service arrangements. It is not a deposit or extra charge and will not add a material payment, cancellation or refund term that was not disclosed before payment.

3 Prices and payment

Prices are in pounds sterling. Applicable taxes are included or identified before payment. Agreed travel, venue, purchases, shipping and third-party costs are additional where stated and will be disclosed or approved before they are incurred where reasonably possible.

Payment is required before work begins unless an instalment plan is agreed in writing. Instalments remain due on the agreed dates even if appointments are not scheduled or attended. ESC may suspend work and delivery while payment is overdue.

Where disclosed before booking, a proportionate £15 administration charge may apply after five calendar days overdue. After ten days overdue without an agreed arrangement, ESC may end the payment plan and suspend the remaining service after reasonable notice.

4 Work, cancellation and refunds

Work begins when ESC receives cleared payment in full or the first agreed instalment and may include onboarding, review, preparation, research, analysis, sourcing, planning, scheduling and communication.

Consumers normally have a 14-day statutory cancellation period beginning the day after a qualifying distance or off-premises service contract is formed. If you want work to start during that period, ESC will obtain your express request; payment alone is not that request.

If you cancel within the 14-day period before work begins, ESC will refund the payment received. If work began at your express request, ESC may deduct the proportionate value of work completed and unavoidable costs. If the service is fully completed during that period following your express request and acknowledgement, the cancellation right ends on completion.

After the 14-day period, all payments are non-refundable for a change of mind, withdrawal, non-participation or a decision not to continue. Completed services are also non-refundable for a change of mind.

The fixed fee covers the whole service, including advance preparation, research, analysis, personalised materials and reserved capacity. ESC remains committed to completing the agreed work. If you stop participating, ESC may complete it using the available information and make the deliverables available. This does not end the payment obligation or create a refund right.

To cancel during the statutory period, send a clear statement to contactus@elitestylingcoach.com or our registered office. Any refund due will be made within 14 days using the original payment method unless otherwise agreed.

5 Appointments

Give at least 48 hours' notice to request rescheduling. Shorter notice may be treated as a missed appointment. Repeated changes may affect booking priority. Any administration charge will be disclosed and reflect reasonable additional costs.

Arrival up to 15 minutes late uses the remaining appointment time; later arrival may be treated as a no-show. Ending early does not reduce the package fee. Travel fees for travel already undertaken are non-refundable, and a replacement in-person appointment requires a new agreed travel fee.

If ESC is delayed or cancels, we will arrange an extension or replacement appointment at no additional service charge.

6 Client responsibilities and outcomes

You must provide accurate and current information, photographs, measurements, preferences and budgets, attend agreed appointments and respond to reasonable requests and approvals. You confirm that you have permission to provide any photographs or other material supplied to ESC.

ESC provides its services with reasonable care and skill. Advice is personalised, but no particular aesthetic, personal, professional, financial or lifestyle outcome is guaranteed. A change of preference does not mean that the service was defective.

You decide how to apply our guidance. ESC is not responsible for outcomes or delays caused by inaccurate information, non-participation, substituted items or altered or partial implementation. Extra work or a change in scope requires written agreement.

7 Deliverables and intellectual property

The purchased service determines the reports, palettes, lookbooks, recommendations and other deliverables supplied. Delivery follows the agreed timeframe, subject to receiving required information and approvals. Any consent required for immediate supply of separately purchased digital content will be obtained before supply begins.

ESC retains its rights in its website, branding, reports, questionnaires, frameworks, presentations, guides and other original materials. Third-party rights remain with their owners.

After full payment, you receive a non-exclusive, non-transferable licence to store and print deliverables for personal use or any business use agreed in writing. Without written permission, ESC materials must not be published, redistributed, adapted, resold, commercially exploited, stripped of ownership notices or used to train artificial intelligence systems.

8 Shopping and third parties

Shopping and Private Shopping Concierge services are separate from the Elite Styling Experience unless expressly included. Fees, budgets, purchasing authority, travel, shipping, returns and any recurring terms will be agreed before payment or expenditure.

ESC will obtain approval before purchasing on your behalf. Prices and availability may change. Purchases, delivery, returns, exchanges and warranties remain subject to the retailer's terms and applicable law. ESC is not responsible for independent retailers, couriers, venues or external websites except where legally responsible for their conduct.

9 Privacy photographs and Mini Photo Shoots

ESC uses client information, measurements and photographs to provide services and prepare private reports as explained in our Privacy Policy.

Photographs supplied for consultation, garment-fit assessment or private reports will not be published or used for promotion without separate consent. Providing them for a service or report is not promotional consent.

Elite Styling Coach Ltd will own copyright in Mini Photo Shoot photographs, including through written assignment where a freelance photographer is used. The client's permitted use will be stated in the service description or written agreement.

ESC will not use identifiable Mini Photo Shoot photographs on its website, social media, portfolio, advertising or other promotional material unless the client selects the optional, unticked consent checkbox during booking or checkout. An unticked box means no consent. Consent does not affect the purchase and may be withdrawn for future use at any time.

10 Suspension and events beyond our control

ESC may suspend or end services for material non-payment, missing essential information, material breach, unlawful instructions or abusive or unsafe conduct. Where appropriate, we will give notice and an opportunity to resolve the issue; serious misconduct may justify immediate action.

If events beyond reasonable control disrupt the service, ESC will notify you and seek a reasonable replacement arrangement.

11 Communications and complaints

ESC may contact you about your service by email, telephone, SMS, WhatsApp, the client portal or another agreed method. You must keep your contact details current. Marketing communications require consent and may be withdrawn.

Send complaints to contactus@elitestylingcoach.com with your name, service and details. ESC will acknowledge, investigate and seek to resolve them promptly.

12 Liability and legal terms

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or anything that cannot legally be limited. Nothing in these Terms removes a consumer's statutory rights.

For consumers, ESC is responsible for foreseeable loss caused by its breach or negligence, but not unforeseeable loss or business losses arising from a service purchased for personal use.

For business clients, subject to applicable law, ESC excludes indirect or consequential loss and loss of profit, revenue, opportunity, goodwill or anticipated savings. ESC's total liability for a service is limited to the fees paid or payable for that service.

The accepted service offer, invoice, these Terms, applicable Refund and Cancellation Policy and Client Retainer Agreement form the agreement. Individually agreed written service terms take priority over conflicting general terms to the extent permitted by law.

Electronic acceptance is valid where permitted by law. If a term is unenforceable, the rest continue. Delay in enforcing a right is not a waiver. No third party may enforce this agreement unless stated.

ESC may transfer or subcontract its responsibilities during a business reorganisation or sale without reducing consumer rights and remains responsible for subcontracted work. Clients may transfer the agreement only with ESC's written consent.

13 Governing law and changes

The laws of England and Wales apply. The courts of England and Wales have jurisdiction, subject to any mandatory rights consumers have under the laws and courts of their home jurisdiction.

Updated Terms apply to future bookings from their published effective date. Existing bookings retain the Terms accepted at purchase unless a change is legally required or agreed in writing.